FAQ

To understand what’s a bespoke suit, you must know what’s an off-the-rack suit and a made-to-measure suit. Off-the-rack suit is a ready-made suit made in a factory and available in standard sizes. Off-the-rack suit can cost you lesser, but since it’s not made to fit your body, so you have to compromise a few things and the overall fit. This means you won’t look your best in an off-the-rack suit. Made-to-measure suit may be better than an off-the-rack suit. But still, it doesn’t give you the fit and the comfort of a truly bespoke suit. Yes, for a made-to-measure suit your measurements are taken, but it’s not custom tailored. Instead, it’s based on some pre-defined templates and elements, which are then collated to make your suit, which means that your suit will be made from a pre-cut lapel, sleeve, jacket. So it’s not custom tailored by any means.

We have been into tailoring business since 1885. Our tailors have been doing it since generations. They have mastered the craft of giving you a perfect-fit everytime without fail.

For us to tailor a perfect-fit, bespoke suit for you, we have a certain way of how each measurement is taken, and that’s shown in our measurement videos. If your tailor can measure watching these videos, it’s fine. If he does it his way, then it’s not fine. In fact, you don’t need a tailor to measure you. Anyone in your family, or a friend can easily do it by watching our measurement videos.

No. You pay the same price as displayed for each suit on our online shop.

New Wear Well is renowned for its superlative perfect-fit, bespoke suits that you won’t just wear, but actually live in. New Wear Well is the perfect choice for anyone looking for a perfect-fit, TRULY BESPOKE SUIT – a suit made from scratch. And precisely based on your body profile, measurements, style options, New Wear Well choice, and other preferences. We have been doing it since 1885 for customers from all over the world. And we started this online shop in 2015. It feels great to see the kind of response we have had from the online bespoke suit buyers.

We are based in India and have a state-of-the-art workshop that boasts world-class machines and equipment. We travel to different parts of the world to have first-hand experience of the latest style trends, preferences, and different fabrics.  Our fabrics are sourced from the best mills in England, Scotland, and Italy.

We are committed to providing safe shopping experience to our prized customers. Please be assured that the information you provide us is used only for the purpose of processing your orders, sending any promotional offers to you, and improving your overall shopping experience with us.

Also, we never share your personal information with any third parties, unless we have sought your written approvals. At times, we may share with third parties any statistical information about our users. But this is no way discloses the identity of any user.

Please check our Terms & Conditions here

A New Wear Well suit is made from scratch, and is precisely based on your body profile, measurements, style preferences, fabric choice, and other options you have chosen. It’s a hand-stitched suit made ONLY FOR YOU! And you feel it every time you wear a New Wear Well suit.

Yes, you can save multiple measurements on the same account. However, you can order a suit for any one specific measurement at a time.

We advise you to take your time and make the right choices before placing your order. Still, if you want to cancel your order, please contact us as soon as you can, but not later than 24 hours of placing an order. Once the order has reached our tailoring-process stage, it’s almost impossible to cancel it, so get in touch within 24 hours of placing the order.

Please contact the shipping carrier or get in touch with us immediately.

our order may be on hold for different reasons such as:

– If the tailor finds something wrong with your measurements

– If the shipping address is missing or if there’s something wrong with the address

But don’t worry, we will contact you for any such issue to ensure that the order is processed and shipped asap.

Making a payment on our website is 100% secure and there’s no risk whatsoever. We use an SSL encrypted credit card processor that’s known to provide industry-standard protection. Also, PayPal, a third-party payment processor, is also heavily encrypted.

New Wear Well offers free shipping on orders over $200. On orders below $200, we charge a flat shipping rate of $30. However, in some countries there are some special taxes or shipping charges on imported parcels. It’s not possible for us to factor in such charges as they are subject to change on day to day basis. So, New Wear Well will not pay any such charges, import duties, or special taxes on your order. For any such charges, the shipping carrier  may contact you before delivering your order. Also, we advise you to check with your local customs office about any such additional charges on your parcel.

Nothing to worry if your suit requires any minor alterations. You don’t even need to send the suit back to us. We give you an alteration credit of up to USD 75 (INR 1000 for Indian customers), so you can get those minor alterations done through your local tailor.

It’s simple. To apply for an alteration credit, log into your New Wear Well account, and download the alteration form that’s available in your Dashboard. Print the form and have your local tailor fill-in the requisite details. Send its scanned copy to us, and we will give you the alteration credit.

New Wear Well equips you with a whole host of suit-customization options to give you a custom tailored suit that ooze your style. Whether it’s the fit, jacket style, lapels, trousers’ pleats, waistcoat options, or pocket styles – just try the options on the sketched mannequin, and choose what you like. Your suit is stitched based on the suit customization options you pick.

We are committed to ensuring that our customers are 100% satisfied with the product. So we guarantee that every suit you buy will have a perfect-fit. In case your suit requires any minor alterations, you don’t need to send the suit back to us. We give you an alteration credit of up to USD 75, so you can just get those minor alterations done through your local tailor.

In a rare instance, if you feel your suit does not fit you perfect, and you are not happy with it – nothing to worry! We will happily remake your suit. To apply for a remake, please contact us within 60 days of your order being shipped.

Please note that the remake will be based on the exact measurements and customization details you provided when you ordered. And if the same fabric you ordered is out of stock, we will have you choose another fabric for the remake.

We do not offer any refunds. We never had any instances where customers asked for any refunds, because if any customer is not 100% happy with the suit we have tailored; we remake a new one absolutely free. We will ensure that you are 100% satisfied and get your perfect-fit bespoke suit that you can be proud of.

New Wear Well accepts payments only through its website, using a third-party payment processor – PayPal. Still, if for some reason, it’s not feasible for you to pay through the website, you can contact us with details of the bank you want pay through and the branch location.

Once your order has been shipped by us, we will give you a tracking number. You can log into your New Wear Well account and click “Track Your Shipment” to use your tracking number and know the status.

Would love to give you any suit customization options that you want. So if there’s any option that you don’t see on our website, just drop a message on what other options you want on your suit. We will custom tailor your suit with any options that you want. In fact, our designers can suggest the best options for the kind of suit you are planning to have.

Once you have paid and your order is confirmed, the whole suit-making process takes around 3-4 weeks. And for some suits, it may take 4-6 weeks. Once your custom tailored suit is ready and has passed the quality-checks; we ship it via the best shipping carriers like FedEx and DHL. On the checkout page, you have the options for a standard or an express delivery. Standard delivery is free for orders above USD 200. Express Delivery will cost you USD 30 extra.

We advise you to take your time and provide the correct details while placing your order. Still, if you want to change your measurements or customization options after placing an order, please contact us as soon as you can, but not later than 24 hours of placing an order. Once the order has reached our tailoring-process stage, it’s almost impossible to change anything.

It’s really easy and fun too! You don’t need a tailor. Anyone in your family, or a friend can take your measurements by just watching our measurement videos, or by following the written instructions. It usually takes just 10 minutes.

No worries if you don’t get the measurements 100% accurate. Our expert master tailors have years of experience, and they can easily gauge if something is really off. In that case, one of our experts will contact you to ensure that we have the correct measurements. You can be rest assured of getting a perfect fitting tailormade suit.

No, we don’t have any set standard sizes for you to choose from. Your suit will be custom tailored based on the measurements you provide. We offer Perfect-Fit Guarantee, which means that in a rare instance, if your suit doesn’t fit perfect, we will remake the suit for you. Absolutely Free.

At New Wear Well, we use the fabrics that are cream of the crop and are sourced from some of the best brands in the world. No compromise! We guarantee that the fabric is of top quality. In any instance if you are not satisfied with the suit or the fabric, we will remake a suit for you. Absolutely Free!

We advise that you get yourself measured carefully and input the correct figures. Still, in case if you want to change your measurements, please contact us as soon as you can, but not later than 24 hours of placing an order. Once the order has reached our tailoring process stage, it’s almost impossible to cancel it, so get in touch within 24 hours of placing the order.

Absolutely. You will get a perfect-fit, irrespective of your height, physique, and body-type. That’s what we are masters at. The suits you see on our models were hand-made specifically for them. And that’s why the suits fit perfect and look great on the models. You too will look great in your perfect-fit, custom tailored suit that we will stitch for you.

We tailor bespoke suits for children and teenagers as well.

Sure. Just create your profile and save your measurements to use anytime later when you have decided to order a suit.

In a rare instance is you are not completely satisfied with your suit, we will remake a new one for you. Absolutely Free!

Download the Remake Form by logging into your New Wear Well account. Print it, fill-in the requisite details, scan, and send to us.  After receiving the remake form, we will ensure that everything is clear at both the ends. We then start the remake. The suit-making process usually takes 3-4 weeks, and 4-6 weeks in some cases. Once your custom tailored suit is ready and has passed the quality-checks; we ship it and give you the tracking number to track your order.

Once you have paid and your order is confirmed, the whole suit making process takes around 3-4 weeks. And for some suits, it may take 4-6 weeks. Once your suits is ready and quality checked, we ship it through the best carriers like FedEx and DHL. On the checkout page, you can choose the option of a Standard Delivery or an Express Delivery. Express Delivery will cost you USD 30 extra.

The delivery time may vary depending on your shipping location. You can always track your order using the tracking number we provide after shipping your order. Also, you can get in touch with the shipping carrier to exactly know when to expect your order delivery.

We have customers from all across the globe, and we ship to most countries on Earth. Sorry, we don’t yet ship to Sun, Moon, or Mars!

Please contact us asap with the new shipping details.

Sorry, we don’t ship to PO Boxes!

Depends on what order-processing stage we are in when you contact us for the order delivery rescheduling. So if you really need to reschedule your order delivery, please contact us asap.